Delivery Team Lead & Dispatcher Washington, DC

Delivery Team Lead & Dispatcher

Full Time • Washington, DC

Create Raving Fans by leading and encouraging Team Members to consistently execute all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).


  • Oversee the speed, customer service, and accuracy of the Delivery Team.
  • Continuously reinvent processes and procedures with the aim of increasing efficiency, reducing waste, controlling food and paper costs, and improving the guest experience.
  • Dispatch orders throughout the day to ensure deliveries are on-time - this is the main responsibility of this role each day.

Customer Recovery

  • Oversee and lead the recovery of customers when issues or problems arise with order accuracy, late orders, and other issues that create a bad customer experience.


  • Competitive Pay
  • Closed Sundays
  • Free Meals while working
  • Sundays off

Qualifications & Experience

  • A College degree is not a prerequisite but beneficial.
  • Willing and able to work in a physically demanding role (work on feet for several hours).
  • Demonstrated past leadership experience.
  • Ability to coach, motivate and lead other team members.
Compensation: $30,000 - $35,000

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The Team Member Experience

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.